Scenario #1: For the past ten years, KawKan has been using a lean manufacturing approach in the assembly of their motorcycles. Over that decade, business has remained strong, but operational costs have continued to increase despite increased sales every year. Management has considered the idea it might be time to switch from the Lean process to a more robust continuous improvement model. Since the company is immersed in the practice of Lean manufacturing model, the management team is not familiar with the basic elements in the continuous improvement model. Management has asked you to prepare a presentation outlining the continuous improvement process and how implementing how it can improve the overall manufacturing output. The designated contacts for this project include the director of supply chain management and the director of continuous improvement for production.
Your role: Assume the role of an instructional designer developing an outline for a training resolution. How would you address the following to correctly identify the learning objectives for this project:
Goal description: The goal of this presentation is to familiarize staff with the continuous improvement model and determine if it will be beneficial to switch to that model.
Learning objectives/outcomes:
- Articulate the elements of the continuous improvement model.
- Compare the lean manufacturing approach and the continuous improvement model.
- Compute the expected reduction in costs and increase in production if the continuous improvement model is implemented.
Potential Subject Matter Experts/Define their role in the project: SMEs for this project will be the Director of Supply Chain Management and the Director of Continuous Improvement for Production. They will be responsible for:
- Answering questions related to the company and learners.
- Defining the elements of the continuous improvement model.
- Explaining the differences between the continuous improvement model and the lean manufacturing approach.
- Providing data and formulas for calculating cost savings and production improvements.
Scenario #2: MedPat is a moderate-sized medical device manufacturer with offices, distribution centers, and production facilities scattered across North and South America. The company’s growth has primarily been done through the acquisition of smaller and competing business in the same market. Given the degree of displaced locations, different operating procedures, and non-integrated systems, the operations have become too strenuous. One of the larger sites has been chosen as a test site to harmonize the setup and production of the company’s new devices. Soon, other sites will be manufacturing this same device too. MedPat needs to remove itself from a paper-based operation because it slows down production, the records are hard to consistently manage, and it leads to communication issues with the site and field reps. The designated contacts for this initiative consist of a process improvement expert and the vice president of production.
Your role: Assume the role of an instructional designer developing an outline for a training resolution. How would you address the following to correctly identify the learning objectives for this project:
Goal description: The goal of this training is to teach staff how to use the new electronic records system.
Learning objectives/outcomes:
- Identify the elements of the new electronic records system.
- Describe the benefits of the electronic records system.
- Reproduce the process for entering records into the electronic records system.
Potential Subject Matter Experts/Define their role in the project: SMEs for this project will be the Process Improvement Expert and the Vice President of Production. They will be responsible for:
- Answering questions related to the company and learners (VP of Production).
- Defining the elements of the new electronic records system.
- Describing the process for entering records into the new electronic records system.